Which platform should I choose?
The collections offered on each of the three platforms are separate from each other. It is often possible to find books using one service that was not available on another.
OverDrive offers e-books and e-audiobooks for the largest number of devices (e-readers, tablets, smartphones, MP3 players, etc.).
3M offers e-books on most devices (excluding Kindles). This service does not offer e-audiobooks at this time. The collection is shared with a smaller number of libraries, and often has a higher percentage of available titles to choose from.
Axis360 offers e-books and e-audiobooks for a large number of devices (excluding MP3 players). The collection is shared with libraries across the state of Illinois.
What's my pin?
In most cases, your pin is the last 4 digits of your library card
number. If you have changed your pin and forget it, or your pin is not
working, contact the library and we can reset it for you.
Can I download content directly on my device, rather than through a personal computer?
Right now, you can only download content directly to a tablet or smartphone. While other devices, such as the Kindle Touch or Nook Simple Touch, have access to wireless, OverDrive requires you to download an app, which is only available with the iPad/iPhone and Android operating systems.
I have a card from a neighboring library. Can I use Shorewood's downloadable service?
If your library card was issued by a member of PinDigital (run through the Pinnacle Library Consortium), you will be able to access the same content as a Shorewood-Troy Library cardholder. If your home library is not a member of Pinnacle, you will need to access downloadable content through your home library's website.
Why do I need to sign in first?
Most titles that are purchased are shared equally with all members of our PinDigital consortium, but some titles are reserved for Shorewood-Troy Library patrons only. Signing in first will display those special reserved titles in addition to the titles available to everyone.
I am having trouble with my account. What should I do?
If you are having problems logging in or checking out materials, please see the Help page on the PinDigital website, or consult your download instructions first. Most times, you will find your answers there. If you are still having problems, feel free to contact the reference desk at firstname.lastname@example.org, or by calling 815-725-1715.
I am having trouble with my ereader or MP3 player. What should I do?
Unfortunately, every ereader and MP3 player is different. If you are having problems with your device, you should contact the manufacturer or store where you bought the device.
Why isn't the ebook I want available from the library?
We very much want to offer every popular title available. However, the publisher's policies sometimes prevent us from doing so.
Unlike with physical books, not all publishers allow libraries to lend out their digital content, or place restrictive leasing policies and/or exorbitant prices on their titles.
If you are interested in a particular title or genre, you can always contact the reference desk with your suggestions for consideration and we will inquire whether it is available. And remember, our digital collection is always growing.