Contact the Reference Desk for information about requesting a loan, requesting renewals, checking the status of your loan, etc.

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Interlibrary Loan (ILL) FAQs

What is interlibrary loan?

Interlibrary loan is a cooperative agreement between libraries to lend and borrow materials from their collections. Generally, the term "interlibrary loan" refers to out-of-system lending from other libraries in the state and across the country.

How do I request an interlibrary loan?

You can request an ILL by stopping by, calling the library and asking for the Reference Department, or emailing us at: You can also place requests yourself through the catalog by changing the "Using:" field to "WorldCat: Libraries Worldwide" when searching. For help in placing requests, please contact the reference desk.

What does it cost?

This service is FREE. However, there is no grace period for ILLs. Late fees are $1.00 per day for DVDs and $0.10 per day for all other materials.

What materials can I get?

Books and photocopies of articles may be requested. The availability of A/V materials (DVDs, CDs, Audiobooks) depends on the policies of the owning libraries. New, high-cost, and in-demand titles are often unavailable.

Who can use this service?

This service is limited to Shorewood-Troy Library card holders and members of the Pinnacle Library Cooperative only. You must have a library card in good standing in order to request an item.

How many items may I request at one time?

You may have up to 10 items at a time. This includes all materials from the date they are requested until they are received back at their owning library.

How long does it take?

The length of time for an ILL to arrive varies, but usually takes 1-3 weeks. In some cases it may take longer.

How do I know when my materials arrive and where do I pick them up?

You will receive a notification from the library when your materials arrive, similar to in-system holds. All ILLs are kept on the holds shelf next to the circulation desk.

How do I get a renewal?

Renewals of an ILL depend on the policy of the lending library. To request a renewal, you must contact the reference desk at least 3 days before the item is due. It can take several days to get a response from the owning library. If it takes more than 3 days to get a response, you will not be charged a late fee during the waiting period.

  • If the request is denied, you must return the item by it's designated due date to avoid late fees. In this case, we can usually request a new copy from a different library.
  • If the renewal request is granted, you will be notified with the new due date.

What if my loan request can't be filled?

Unlike in-system interlibrary loan requests, if the item you are requesting is checked out, or the owning library is unwilling to lend it to us, you are not put on a waiting list. If our loan request is denied because the item is new or currently popular, you can contact the reference department at a later time, and we can retry your request.

Can I return my materials anywhere?
No. You must return all ILL materials to the Shorewood-Troy Public Library ONLY. If you return materials to a neighboring library, it may take several days to return to us or be sent directly back to the lending library. If this occurs, you are responsible for all late frees accrued. You do not need to return the item to the owning library yourself.